Shipping & Returns
On Our Own post orders weekly but please note that delivery times are estimates only and we do ask for your patience during busier periods.
Please refer to these times after shipment has been made.
5-7 days service — Free
Within 4 weeks — Free for all orders over AU$160 [$AU20 flat fee for those under]
If you require urgent delivery please contact us at contact [at] on-our-own.co and we can arrange alternative for an extra fee.
Customs & Duty Charges
Please note on certain International shipments customs and duty charges may be issued on delivery and it is completely out of our control and/or responsibility. It is the customer's responsibility to pay for these charges. On Our Own regrets it cannot calculate these charges prior and if you are concerned please confirm the charges with your local customs agent prior to ordering.
If you have not received your items within time periods above please email contact [at] on-our-own.co
On Our Own will not be responsible for lost, stolen or damaged stock once it’s left our premises. Every order and product is checked before delivery to ensure the quality but if you feel there's any issues with the product, please email us at contact [at] on-our-own.co within 7 days of receiving your order so we can resolve any problems.
All sales are final.
Unfortunately due to the limited nature of On Our Own stock we cannot accept returns for size corrections and/or exchanges.